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Kūmara for appliance repairers

Washers, ovens and fridges. Kūmara writes down what’s wrong, in the caller’s words, before you arrive.

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The calls you miss

  • Washing machines and dryers
  • Ovens and cooktops
  • Fridges and freezers
  • Dishwashers

What Kūmara books

  • A repair visit
  • A visit to diagnose a fault

At sign-up, choose “Another trade”, type “Appliance repairs”, and write what a booking is for in your own words.

Urgent jobs

Sparks, smoke or a burning smell from an appliance that’s still happening means Kūmara tells the caller to hang up and ring 111.

Booked Blenheim

Washing machine won’t drain

Example call · 0:54

Repair visit booked for Thursday 9am. Call-out fee explained.

Read the call
  1. Kūmara

    Kia ora, Marlborough Appliances, this is Neil’s AI assistant. Calls are recorded. How can I help?

  2. Caller

    Hi, our washing machine won’t drain. It’s just sitting full of water. We’re in Blenheim.

  3. Kūmara

    That’s a pain. What make is it, and roughly how old?

  4. Caller

    A Fisher and Paykel top loader, about six years old.

  5. Kūmara

    Thanks. Is it showing an error, or any flashing lights?

  6. Caller

    It beeps, the lights flash, and it won’t spin.

  7. Kūmara

    Got it, I’ll note that for Neil. Just so you know, the call-out fee is $85, taken off the bill if you go ahead with the repair.

  8. Caller

    Yeah, that’s fine.

  9. Kūmara

    Neil can come Thursday at nine. Would that work?

  10. Caller

    Thursday’s good. Leanne, 18 Alfred Street.

  11. Kūmara

    Thanks Leanne. A top loader that won’t drain or spin, beeping with the lights flashing, Thursday at nine at 18 Alfred Street, Blenheim. All sorted.

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