No power to the whole house
Flagged URGENT while the caller was on the line. No time booked: Hemi rings back.
Read the call
- Kūmara
Kia ora, Kauri Electrical, this is Hemi’s AI assistant. Calls are recorded. How can I help?
- Caller
Gidday, the whole house has lost power and the main switch on the board won’t stay up.
- Kūmara
Okay. Is there any smoke, sparking or a burning smell from the switchboard right now?
- Caller
Nah, nothing like that. It’s just dead.
- Kūmara
Good. Have the neighbours still got power, so it’s just your place?
- Caller
Yeah, next door’s lights are on.
- Kūmara
Right. If it’s safe, leave the main switch off, use dry hands, and don’t touch anything wet or damaged. What’s your name and address?
- Caller
Mike, 22 Tūtānekai Street, Rotorua.
- Kūmara
Thanks Mike. I’ve got your number as oh-two-seven, five-five-five, oh-one-nine-eight. Is that the best one?
- Caller
Yeah, that’s me.
- Kūmara
I’ve flagged this as urgent to Hemi right now. Want me to try putting you straight through to him?
- Caller
Yes please.