Questions tradies ask us

Sign-up takes under 10 minutes. You tell us your trade, service area and working hours, connect your Google Calendar, then dial a forwarding code on your phone.

You can make a test call before you go live, and we’re on hand if it doesn’t connect.

Yes. Your phone still rings first, and only calls you miss, decline or can’t take because your phone is off go to Kūmara.

Day to day there’s nothing to switch. On a job? Tap Decline or turn on Do Not Disturb, and calls go to Kūmara. Going on holiday? One tap in your dashboard switches Kūmara to messages only.

In New Zealand it works with One NZ (pay monthly), Spark and 2degrees. Some prepay plans don’t allow call forwarding, so we check yours during setup.

It uses a natural Kiwi voice and keeps things short and casual. It tells callers up front that it’s an AI assistant and that the call is recorded.

If a caller asks whether it’s an AI, it says yes and carries on.

Kūmara takes their details and tells them you’ll call back, and you get the summary by email. For emergencies, it can put the caller straight through to your mobile.

If someone’s in danger, like a gas smell, sparks or smoke, Kūmara tells them to hang up and ring 111 straight away, before asking for anything else. Kūmara isn’t an emergency service.

Kūmara only offers times that fit your booking rules and are free in your Google Calendar, and it reads each booking back to the caller. Every recording and transcript is in your dashboard for 90 days, so you can check what was said.

Extra calls are charged at your plan’s per-call rate. We email you when you reach 80% and 100% of your calls.

If you’d rather not pay extra, choose “stop at my limit” when you sign up. Extra calls aren’t charged, and we email you the code that sends calls back to your own voicemail.

We take your card at sign-up through Stripe so Kūmara can keep running after day 14 without a gap. Nothing is charged if you cancel before the trial ends.

Call recordings and transcripts are deleted automatically after 90 days. We never sell your data.

We follow the NZ Privacy Act 2020, and we delete your data if you ask.

Yes. Plans are month to month with no contract. Cancel and turn off the forwarding, and your phone works exactly as it did before.